Return and Refund Policy
Effective Date: 6/3/2025
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the Kitchen Ardent website located at www.kitchenardent.com.
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
- 📧 Email: support@kitchenardent.com
- 🕒 Hours: Monday–Friday, 9 AM – 5 PM Central Time
- 📍 Location: United States
3. Return Eligibility
Customers within the continental United States may request a return within 14 days of receiving their order.
3.1 Conditions for Return
- Unused & Undamaged: The item must be unused, in its original condition, and free from damage.
- Original Packaging: All original packaging, accessories, manuals, and tags must be included.
- Proof of Purchase: A receipt or order confirmation is required to complete your return.
4. Return Process
4.1 Initiating a Return
To begin the return process:
- Email support@kitchenardent.com within 14 days of receiving your item.
- Include your order number and reason for return.
- We will respond with instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid return shipping label.
4.2 Preparing Your Return
- Safely pack the item in its original packaging.
- Include all accessories and documentation.
- Print and attach the return label provided via email.
4.3 Shipping the Return
- Ship the item within 7 days of receiving return authorization.
- Use a trackable courier service to ensure safe delivery.
5. Return Shipping Costs
Unless the return is due to a defect, damage, or an error on our part, the customer is responsible for all return shipping costs.
6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
- The request must be made within 14 days.
- Items must meet all return eligibility criteria.
- Refunds will be issued to the original payment method, minus any restocking or return shipping fees (if applicable).
6.2 Defective or Damaged Goods
- Notify us within 48 hours of delivery.
- Include clear photos or videos showing the issue.
- We will offer a replacement or a full refund, including return shipping.
6.3 Incorrect Product Received
- Contact us immediately.
- We will provide a prepaid label and ensure the correct product is shipped promptly.
6.4 Product Never Arrived
- Contact us if your item hasn’t arrived within the estimated timeframe.
- We will investigate with the carrier and offer a full refund or replacement if confirmed lost.
6.5 Order Cancellation
- Before shipment: Orders may be canceled for a full refund.
- After shipment: Follow the standard return process after delivery.
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
- Custom or made-to-order products
- Perishable items
- Intimate or sanitary goods (unless unopened and unused)
- Gift cards
- Downloadable digital products
8. Refunds
8.1 Refund Conditions
- Items must meet all return eligibility criteria
- Refunds are processed after we receive and inspect the item
- You will be notified of the refund status via email
8.2 Refund Processing
- Refunds will be issued to the original payment method
- Please allow up to 14 business days for the refund to reflect in your account, depending on your bank
8.3 Partial Refunds
Partial refunds may be granted if:
- Items are returned damaged or incomplete (not due to our error)
- Items are returned after 14 days without prior authorization
9. Exchanges
- We replace items if they arrive defective, damaged, or incorrect
- For exchange requests, email support@kitchenardent.com
- We cover return shipping for damaged or incorrect items
- For exchanges due to change of mind, the customer is responsible for return shipping
10. Timelines
- Returns must be requested and shipped within 14 days of receipt
- Refunds will be processed within 14 business days of receiving your return
- It may take an additional 3–5 business days for funds to appear in your account
11. Legal Rights
This policy does not affect any rights you may have under applicable consumer protection laws in the United States.
12. Questions & Support
- Visit our Contact Page
- Or email us at support@kitchenardent.com